Boasting over 15 years of leadership in project, program, and portfolio management, I am a seasoned authority in the delivery of comprehensive professional and managed services. My acumen spans the full spectrum from network and infrastructure projects to application development, adeptly managing every phase from conception to closure with a focus on both professional services and managed services models.
My extensive experience has been leveraged to drive success in responding to tenders, developing proposals, navigating RFP processes, and enhancing sales through strategic support activities. Expert contract management has been a consistent theme throughout my career, ensuring profitable and compliant project execution.
In the realm of Relationship Management, my expertise has been cultivated in diverse environments, including Service Provider, Enterprise, and Public sectors. This experience has established me as a keystone in forging enduring relationships with clients and stakeholders, cementing trust and partnership.
Strategically, I have honed a balanced approach to project, program, and portfolio management with a keen eye on service delivery excellence. I navigate resource allocation with precision, ensuring operational constraints are masterfully managed to support project requirements. My management style is characterized by a meticulous focus on budgeting, planning, execution, risk management, governance, operational management, and adherence to Total Quality Management (TQM) standards.
At the forefront of PMO leadership, I drive the development of robust standards, processes, and procedures that underpin successful service delivery. This strategic direction is harmoniously aligned with established project and operational management methodologies, ensuring a seamless integration of project management disciplines across the organizational fabric.
My leadership has been instrumental in the fruition of multimillion dollar projects, delivering not only on financial targets but also on strategic business outcomes. This comprehensive approach to managing and optimizing budgets has been critical in realizing substantial profit margins and exceeding both operational and client expectations.
Experiences
Manager, Customer Success,Services Partner, PS
A10 Networks
Since October 2019
Riyadh
Saudi Arabia
Lead client's onboarding experience, adoption, and expansion across a range of relationships
Develop a strong partnership with customer shareholders, channel partners, and executive sponsors to drive product adoption
Gain a deep understanding of typical business challenges faced by our customers to appropriately map features in their security environments
Establish relationships with customer executive sponsors, speaking on a frequent cadence to strengthen relationships while uncovering new opportunities
Monitor key performance metrics like customer satisfaction, renewal rate, upsell/cross-sell lead identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement
Working with project partners and A10 PS team to determine the project organization chart and the needed business resources
Working with project partners and customers, to ensure the definition of project scope, requirements, and deliverables
Develop the deliverables time lines and works project plan (live documents), using the appropriate tools (MS project & anasa)
Asign tasks and individulal responsabilities to PS team
Apply A10 policy and methodologies to gurantee successful delivery and best utalization for resources
Minimize and mitigate project risks
Track report time cards submission for the team on weekly basis
Track and follow the project documentation life cycle to avoid any delay or missing in delivery
Develops statements of work, WBS, and overall project
Manages day-to-day operational aspects of projects, including scope, schedule, budget and quality schedule
Ensures project documents completed and archived as per the plan/policy
Monitors project's receivables, invoicing, and revenue recognition.
forecast projects margin, profitability, and invoicing/billing plans and timelines
Create and approve the PS statement of work an Owen the negotiation phase with customer/partners
Support the sales team with PS SOW and the necessary quotes during the sales phase
Coach the PS team and lead them during the delivery phase for all services that under A10 SOW
Follow the targets trainings and certifications path that should be achieved from PS team side
Sr. Delivery Expert, Head of PMO & Delivery Units
midis GROUP
January 2013
to October 2019
Saudi Arabia
Analyze projects profitability, revenue, margins, bill rates, and utilization
Build and maintain a good relationship with internal and external stakeholders, ex: Customers PMs and Directors, internal and external delivery Managers, and vendors accounts and SE managers
Formulate, organize and monitor inter-connected projects of varied team size and varied technologies in time, budget and in line with quality standards in compliance with PMI methodology, Realize change (i.e. organizational, infrastructural and/or application, in- and outsourcing, bids).
Accountable to meet financial objective directed from C-Level management, resource economic, and margin enhancement.
Management Consulting to help the clients runs a program for multiple related projects.
Assess program performance and aim to maximize ROI
Helping to identify, pursue, and close strategic business development opportunities while continually driving add-on business within existing accounts.
Effective in fostering executive level relationships.
Maintain awareness of new and emerging technologies and the potential application on client Engagements
Reviewing the phase-gate deliverables and obtain the required approval.
To lead the project teams. (comprising: Network Operations, Design, Implementation, and Resourcing projects)
Project's Profit and Loss
Resource management, utilization and performance evaluation
To manage the technical and business relations with the client representatives
To ensure customer satisfaction
Project Scope analysis: time and resource requirements
Develop project processes, policies and procedures.
Risk Management
Projects Team leader
Systel
January 2010
to January 2013
Attend client meetings and assist with determination of project requirements.
Assist the Project Manager in the drafting and issuance of project proposals, budgets and preliminary schedules.
Track the progress and quality of work being performed by disciplines / streams.
Maintain customer and vendor’s relationships.
Communicate ideas and solutions for improving company processes with a positive and constructive attitude, and for developing this attitude in others.
Swap all the existing 3G non-HUAWEI equipment in the Alex regions with HUAWEI ones.
Roll-out new 2G sites [200 sites] to increase their network coverage using HUAWEI equipment.
Roll-out new 3G sites [300 sites] to increase their network coverage using HUAWEI equipment.
Telecom Rollout Engineer
Huawei Technologies Co., Ltd
December 2007
to December 2009
Planning for the 3G target in Alex region with the customer
leading and follow up the teams during work to support them against any problem may affect the target
Getting the latest version of software of different types of Node B from 3G department in regional office of Huawei and teaching it to local staff and sub-contractors in Alexandria
Mange , follow up and control the Project Implementation from end to end.
Manage the logistics issues.
Control and manage the Project Quality
Weekly reporting and meeting with the customer.
Mange the Project Invoicing.-Manage the technical aspects with the technical engineers ( Operator & Huawei)
Communication Engineer
Alexandria Port Authority
February 2006
to November 2007
implement and managed of MESH MEA Wi-Fi routers and access points.
implement and manage CISCO devices (routers and switches).